911 Call Center (Emergency Communications Center)
The Support Services Branch operates the NIH Emergency Communications Center (ECC) that receives calls for service from the community, resulting in dispatching police, fire and rescue resources as required. The NIH ECC is certified by the State of Maryland and all ECC personnel are required to stay current in “state-of-the –art” methods of handling emergency situations received. ECC personnel dispatch approximately 1,900 of the calls to on-duty patrol officers and about 450 calls to fire and rescue personnel. Many of the remaining calls are dispatched to both police and fire personnel due to the nature of some calls. In addition, some of the calls received are dispatched to other jurisdictions if it is determined that the emergency is outside of the NIH Division of Police jurisdiction.
ECC personnel also monitor radios, alarms and cameras located at key locations at the perimeter and on the NIH campus. Personnel manage and operate specialized systems to document emergencies and also share information with nearly 30 other government agencies
The ECC is a critical organization for the NIH community in that it is the first point of contact for emergency situations. ECC staff is trained in managing emergencies and providing callers advise in handling critical situations via phones until police or fire personnel arrive to provide direct assistance. ECC personnel are assigned to three shifts allowing coverage 24 hours per day, 7 days per week. Each shift is assigned an experienced supervisor who manages the call volumes, makes critical decisions when required and provides intervention when warranted. Emergency calls are received by dialing “911” from phones on the NIH campus. Off-campus emergency calls may be made by calling 9-911. Ft. Detrick personnel may contact local emergency services by dialing 9-911 and Emergency Services at Rocky Mountain Laboratory may be reach by dialing “0.” Any further questions regarding the ECC may be directed to Guy Borden at 301-594-7497