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FAQ

Dear Colleague,

The Office of Research Services (ORS), Division of Personnel Security & Access Control (DPSAC) is undertaking a customer service assessment on the background investigation and badging services provided to theNIH.

To help us ensure that we offer you the best service, we invite you to take our DPSAC Customer Service survey. Your responses to this brief assessment will provide us with critical input on the quality of customer service provided to the NIH community. The survey should take approximately 10 minutes to complete. You have the option of returning to the survey where you left off if you cannot complete it in one sitting:


If you encounter any problems with the survey, please contact Patrick Flynn at

Thank you for your participation.