Renewing Your Smart Card Certificates
The Office of the Chief Information Officer (OCIO) provides instructions on "How to Renew Your Digital Certificates" on its web page: https://ocio.nih.gov/Smartcard/Pages/certificate-renewal.aspx.
Some ICs have deployed the Access Card Utility (ACU) software to individual Windows
computers that allows users to renew their digital certificates at their computer IF
are within 42 days of expiration and not yet expired. The user does not have to be connected to
the NIH net, either internally or via VPN, to use the ACU. A connection to the Internet is all that is
2. Use a self-service ACU workstation located in your IC
If the ACU tool has not been installed on your Windows computer, some ICs have installed
self-service ACU workstations that you can use to renew your certificates.
To locate an ACU workstation in your IC, or to learn how to use the ACU software, please refer to: https://ocio.nih.gov/Smartcard/Pages/ACUinfo.aspx. Back to the Top
3. Make an appointment with an LWS operator in your IC
If neither of these ACU options is available to you, most ICs have purchased one or more
Lifecycle Work Stations (LWS) to enable their staff to conveniently update their digital certificates
and reset smart card PINs "on site" rather than making a trip to one of DPSAC's Badge Issuance
stations on the NIH Campus.
To locate an LWS near you, use this link: http://www.ors.od.nih.gov/ser/dpsac/badge/Pages/lifecycle.aspx
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4. Make an appointment with a specialist at one of DPSAC's Badge Issuance stations.
If none of the options above are available to you, or if you encounter a problem during the
certificate renewal process, you should contact a specialist at NIH Access Control for assistance: firstname.lastname@example.org
Plan on 20 minutes to complete this procedure.
Note: ORS now has an LWS operator on site in Building 31, Room 3B30 to
assist with renewing certificates or resetting PINs for anyone needing these
appointment. No walk-ins. Special needs can be accommodated with 24 hours
Use the online self-service system to set up an appointment.
Many individuals whose certificates will be expiring soon will want to choose this
convenient way to arrange an appointment with the DPSAC badging office.
schedule an appointment.
Note: you do not need to be connected to the NIH network to access the
appointment scheduler; however, you will need to appear in person for your
appointment at the NIH Badge Issuance location you select.
Those working at satellite locations should check with their local security offices
for information on updating their badge certificates.
The HHS notification does not apply to the renewal of software
certificates/tokens (i.e., certificates NOT stored on the smart card). Individuals
who need to update their software certificates should follow the instructions
For additional assistance, customers should contact the NIH IT Service Desk:
For information on using your new certificates to log in to your computer, to read secure e-mails and to send and receive secure e-mails, visit: http://smartcard.nih.gov.
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