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Resetting Your Smart Card PIN

 

When and Where to Reset Your PIN

If you’ve forgotten your PIN, you will need to reset it. Visit your local Lifecycle Work Station operator or stop by one of DPSAC's Badge Issuance Stations where an Access Control specialist can help you reset your HHS ID Badge smart card PIN. Badging locations for NIH staff working at remote locations (Rocky Mountain Laboratories, MT; NIAID-Research Triangle Park, NC; NCI-Fort Detrick, Frederick, MD; Biomedical Research Center, Baltimore, MD) are posted at: http://www.ors.od.nih.gov/ser/dpsac/resources/Pages/satellite.aspx.

Lifecycle Work Stations Available Through Your I/C

Most Institutes and Centers have purchased one or more Lifecycle Work Stations (LWS) that enable their personnel to conveniently update their HHS ID Badge (Smart Card) Digital Certificates and reset their Smart Card PINs "on site" rather than make a trip to one of DPSAC’s Badge Issuance stations on the NIH campus.

To view a directory of LWS Administrators by IC, their locations and other contact information, click here

ORS Adds Resources to Renew Digital Certificates & Reset PINs     

ORS now has an LWS operator on site in Building 31, Room 3B30 to assist with renewing certificates or resetting PINs for anyone needing these services. Employees, contractors and affiliates must schedule an appointment (Mon-Fri 8:00 a.m.-5:00 p.m.), either by sending a request to orsitsupport@mail.nih.gov or by calling 301-496-4357 (6-HELP).  Special needs can be accommodated with a minimum of 24 hours notice.