Frequently Asked Questions (EAP)
What is the Employee Assistance Program (EAP)?
The EAP provides personalized consultation, short-term support, referral and follow up services to enhance personal and professional wellbeing. We also offer training and support to workgroups to address issues that impact the work environment.
Who may use the program?
All employees of the NIH, as well as their immediate family members, may use the program at any time. Employees are encouraged to contact an EAP Consultant whenever they are experiencing personal and/or work-related difficulties. Onsite contract employees may be seen on an emergency basis in order to stabilize a situation. Supervisors and managers may also seek the guidance of a consultant to determine the appropriateness of referring employees who might be experiencing work performance and conduct changes due to personal problems, as well as to discuss onsite workgroup support or training options.
What does it cost?
There is no cost to the employee or manager for the services of the EAP. If care outside of EAP is indicated, the EAP Consultant will work closely with the employee to choose a service that is covered by health insurance or that is within the employee’s financial means.
What typically happens when you call the EAP?
When an employee contacts the program, an appointment will be made to see an EAP Consultant. Appointments are available during typical business hours. In many cases, an employee is experiencing personal or work-related issues that can be resolved in a few short-term consultation sessions with the EAP Consultant. In other cases, a longer term intervention is indicated and a referral to the appropriate resource is made. The EAP Consultant will then follow-up with the employee to gauge their progress and satisfaction with the services they received.
All contacts and consultations are completely confidential, except for notification of harmful situations as required by law.