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Beginning December 9, the NIH Commuting and Parking Services (CAPS) System will require 2-factor authentication (2FA) for access: https://commuter.ors.od.nih.gov. CAPS is used to receive or make changes to your parking and commuter benefits at the NIH. CAPS will use the same NIH Advanced Login, or 2-factor authentication (2FA), used to access your NIH Web E-mail. Currently, CAPS requires only your NIH username and password to log in.  
 
2-factor authentication will require something you have (e.g., a registered device or PIV card) and something you know (e.g., a PIN) to access CAPS. This new login requirement will better secure your account and data and allow you to access CAPS from a variety of devices and locations (including your home).
 
If you already have access to NIH Web E-mail, no further action is necessary. Your current 2FA will carry over to CAPS. If you have not enrolled in 2FA, then taking the following steps will save time later. The next time you're connected to the NIH network, take a few minutes to ensure you're ready for this change to the CAPS system:
 
1. Visit https://mail.nih.gov (before December 8) or https://commuter.ors.od.nih.gov (on December 9 or later). 
2. Insert your PIV card into your card reader to access your account.
3. Provide a mobile phone number to receive a text and/or an external e-mail address to receive an e-mail.
4. Create a six to 10 digit PIN.
5. Register your device the next time you log into Web E-mail Access or CAPS.
6. Now you are ready to access CAPS or Web E-mail Access from your registered personal device using your NIH User ID and PIN.
7. If you run into any issues, please start here for helpful guides and information: https://auth.nih.gov/advancedlogin/. 
 
The Center for Information Technology (CIT) and the Division of Amenities and Transportation Services (DATS), Office of Research Services (ORS) have collaborated to provide this update.
 
For answers to common questions and user guides regarding 2FA, please visit:  https://auth.nih.gov/advancedlogin/ or the NIH AskITKnowledge Base (https://myitsm.nih.gov/kb_view_customer.do?sysparm_article=KB0014070). If you need help enrolling or accessing your NIH CAPS account via NIH Advanced Login, please contact the NIH IT Service Desk at 301-496-4357 or online at: http://itservicedesk.nih.gov/. 
 
For questions about CAPS, please contact the NIH Employee Transportation Services Office (also known as the NIH Parking Office) at (301) 496-5050 or nihparkingoffice@ors.od.nih.gov. You may also visit the Parking Office at Building 31, Room 1A11, Monday through Friday from 8:00 AM to 4:00 PM to make changes to your parking and commuter benefits.
 

For more information about NIH commuter information, parking, and other transportations services, please visit the DATS at: http://www.ors.od.nih.gov/pes/dats/Pages/index.aspx and select "Transportation." The DATS manages NIH LISTSERVs that may be of interest to you and can be found at: http://www.ors.od.nih.gov/pes/dats/Documents/DATS%20LISTSERVs-508.pdf

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