Division of Mail Management Services (DMMS)
301 North Stonestreet Ave Suite 105 MSC 3333
Bethesda MD 20892-3333
Hours of Operation: Monday - Friday, 7:30 a.m. to 4:30 p.m.
The Division of Mail Management Services (1) manages and develops policy for the NIH Mail Program; (2) provides processing, transportation and delivery of incoming U.S. Postal Service (USPS) mail and inter-office communications, as-well-as processing, metering and dispatch of outgoing USPS domestic and foreign mail; (3) provides customer services for mail related matters to include furnishing mail supplies and performing mail redirect and locator services; (4) conducts mail studies and surveys to determine timeliness and adequacy of mail and mail services being provided; (5) researches and implements methods to reduce mailing costs and improve service levels; (6) provides training and consultation on special mail procedures and requirements such as Permit Imprint Mail, Business Reply Mail, clustering, mailing discounts, mail piece design, mail security, addressing standards and packaging; (7) conducts security screening of mail.
NSA Building, Room 105
Chief, Mail Customer Service Branch
NSA Building, Room 105C
Chief, Mail Operations Branch
Clifton (Gene) Burden, Jr.
Building 31, Room 1W34
Mail Customer Service Branch
NSA Building, Room 105E