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About DMMS

Division of Mail Management Services (DMMS)

301 North Stonestreet Ave. Suite 105 MSC 3333                                                                                     Bethesda MD 20892-3333

Hours of Operation: Monday - Friday, 7:30 a.m. to 4:30 p.m.

Phone: 301-496-3586

Fax: 301-402-2147

Email: mcsbcs@mail.nih.gov

Mission

The Division of Mail Management Services (1) manages and develops policy for the NIH Mail Program; (2) provides processing, transportation and delivery of incoming U.S. Postal Service (USPS) mail and inter-office communications, as-well-as processing, metering and dispatch of outgoing USPS domestic and foreign mail; (3) provides customer services for mail related matters to include furnishing mail supplies and performing mail redirect and locator services; (4) conducts mail studies and surveys to determine timeliness and adequacy of mail and mail services being provided; (5) researches and implements methods to reduce mailing costs and improve service levels; (6) provides training and consultation on special mail procedures and requirements such as Permit Imprint Mail, Business Reply Mail, clustering, mailing discounts, mail piece design, mail security, addressing standards and packaging; (7) conducts security screening of mail.

Management Staff

Director
Tracy M. Niksich
NSA Building, Room105B
Phone: 301-402-4171

Chief, Mail Customer Service Branch
James Spears
NSA Building, Room 105C
Phone: 301-402-4171

Chief, Mail Operations Branch
Clifton Burden, Jr.
Building 45, Room P1AS.14B
Phone: 301-594-6486

Mail Customer Service Branch
NSA Building, Room 105E
Phone: 301-496-3586