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Contact Information

For questions, please contact:

Division of Emergency Management
Phone: (301) 496-1985
orsdepc@mail.nih.gov

For questions specific to your Institute or Center, please contact your Emergency Coordinator.

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ORS breadcrumbAlert > Frequently Asked Questions

Frequently Asked Questions

Why is NIH using this AlertNIH system?

With recent events that have taken place, NIH feels it is necessary to have a way to communicate with all of its employees and contract employees very rapidly. AlertNIH gives NIH the ability to broadcast messages to all employees or selected audiences more efficiently than mass communication methods already in place.


How will I receive alerts?

You can receive alerts on up to 5 voice devices and 5 text devices.


Is my information confidential?

Yes. Although AlertNIH is hosted by Send Word Now they will never intentionally disclose confidential formation to a third party. To view their privacy policies visit: http://www.sendwordnow.com/privacy.aspx External Website


Will AlertNIH or SendWordNow use my information to send unsolicited messages to me and my contacts?

No. The system will only be used by NIH for official purposes.


Who will be able to view my information?

The only individuals who will be able to view your personal information are your ICs Emergency Coordinator, Deputy Emergency Coordinator, and the Administrative Personnel they designate. NIH Emergency Management Personnel will also be able to view the information.


What kind of messages can I expect to receive from AlertNIH?

You will receive “Emergency Notifications” about incidents that may affect you or your work station that need to be received on a time-sensitive basis. You may also receive test messages.


Will AlertNIH be the only means of notifying me of an emergency?

No. AlertNIH will only be used by NIH when a message needs to be disseminated rapidly. When time is not an issue, NIH will use traditional methods like mass emails. Individual ICs may choose to use AlertNIH differently.


What should I expect when I receive a message?

You may receive an email, phone call, or message to all of your registered devices. The message may also give you instructions to respond, or do other things. These instructions will be given to you both before and after the message.


What happens if I leave my IC or NIH?

Your Administrative Officer is responsible for deleting or moving your NED profile, once this occurs AlertNIH will be updated to match the change in the NED.