Badge Services at Remote Locations

Guidelines for NIH ICs Needing HHS ID Badge (PIV Card) Enrollment, Issuance and Maintenance Services at Remote Locations
 
The Program Support Center (PSC) and the NIH Division of Personnel Security and Access Control (DPSAC) have provided the following  guidelines to NIH for staff located at remote locations who require HHS ID Badge (PIV Card) Enrollment, Issuance and  Maintenance services.
 
How to Arrange HHS ID Badge (PIV Card) Enrollment, Issuance and Maintenance Services at Remote Locations
 
Instructions to NIH Institutes/Centers (IC) Points of Contact:
 
1. NIH PIV badge requests must be completed in NED (including sponsorship).
 
2. NED’s 'View Badge History’ must say, ‘Awaiting Applicant Enrollment,’ for any new badge request or re-issuance (renewals, damaged/broken, lost/stolen, classification changes to/from FTE, Legal Name Change).
 
Please contact the DPSAC helpdesk:
3. Broken badges must be confirmed according to NIH internal guidance: “Troubleshooting Guide to Diagnose Problems With Your PIV Badge.
 
4. E-mail your list of applicant names and HHS ID numbers to DPSAC at::  orspersonnelsecurity@mail.nih.gov. .

DPSAC will work with your office to arrange for any necessary appointments at the appropriate PSC Regional Office. You will need to alert DPSAC to the service(s)  required (i.e., enrollment, badge issuance, PIN reset or certificate renewal) in your  e-mail.

5. Confirm appointments with applicants and inform them of the requirement to bring two forms of matching ID for enrollment appointments (one must be a government-issued photo ID).
 
Note: – The PSC does not travel to the IC; the IC must travel to the PSC Regional Office.  Also, ICs may pay for travel to the PSC Regional Office.