FAQs

The Office of Research Services (ORS), Division of Personnel Security & Access Control (DPSAC) is undertaking a customer service assessment on the background investigation and badging services provided to the NIH.

To help us ensure that we offer you the best service, we invite you to take our DPSAC Customer Service survey. Your responses to this brief assessment will provide us with critical input on the quality of customer service provided to the NIH community. The survey should take approximately 10 minutes to complete. You have the option of returning to the survey where you left off if you cannot complete it in one sitting:
https://orsweb.od.nih.gov/sites/dpsac/hspd_12/DPSACsurveysite/Lists/Customer%20Service%20Survey/overview.aspx

If you encounter any problems with the survey, please contact Personnel Security at:
orspersonnelsecurity@mail.nih.gov

Thank you for your participation.