The ORS provides responsive and dependable support to the NIH research mission by planning, directing and delivering scientific and regulatory activities, public safety, security, and services to enrich the NIH community.
The ORS is an organization that seamlessly delivers on its mission, the first time and every time, exceeding expectations and evolving with changing requirements We are the standard by which similar service providers are measured
We exist to serve and protect our customers We deliver equitable, reliable and trustworthy products and services that are responsive to customer needs and respect the customer’s point of view
We are committed to providing quality services and products to aid NIH in achieving its mission We demonstrate this commitment by our expertise, helpfulness, respect for the needs of customers, recognition of the value of cooperation and teamwork, and sense of responsibility toward our work
We set high expectations and ethical standards for fiscal responsibility, personal performance and in the provision of services, resources and products
We are committed to partnering with the NIH community to achieve a shared appreciation of mutual needs, values, expectations, constraints, roles/responsibilities, and outcomes; and to sustain the best research and work environments possible