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Office of Research Services

Serving the NIH Community

Because of a lapse in government funding, the information on this website may not be up to date, transactions submitted via the website may not be processed, and the agency may not be able to respond to inquiries until appropriations are enacted. The NIH Clinical Center (the research hospital of NIH) is open. For more details about its operating status, please visit cc.nih.gov. Updates regarding government operating status and resumption of normal operations can be found at opm.gov.

Maintenance Emergency (Power Failure, Flooding, Gas Leak)

​​For all maintenance or facility-related emergencies:

  • Stop and secure hazardous work.
  • Call the 24-hour Maintenance Operations Center at 301-435-8000 to report the emergency.

Note: Routine (non-emergency) maintenance service requests can be submitted using an online form (NIH network required) or by calling 301-435-8000. More information can be found on the Maintenance Service Requests website.

Power Failure:

  • Remain where you are and open all available blinds/shades/curtains to receive outside light.
  • If you are in an unlit area, carefully move to an area that has emergency lighting.
  • If instructed to evacuate, walk to the nearest exit and to your designated assembly area to await further instructions.

Flooding:

  • If water is present, stop using all electrical equipment and use extreme caution if any electrical appliances/outlets are near the water.
  • Never attempt to unplug or remove an electrical appliance or wire from a flooded area.
  • If instructed to evacuate, proceed carefully to the nearest exit.
  • Be aware of loose ceiling tiles, uneven or unstable floors, and risk of personal injury from slips, trips, or falls.

Gas Leaks:

  • Unusual odors should be considered an emergency. Immediately call​ 911.
  • Extinguish any open flames.
  • Do not use any electrical appliances (microwaves, stoves, etc.).
  • Do not turn on/off light switches.
  • If you begin to feel ill or suspect a serious leak, evacuate the building/leave the area and call 911 if you need medical assistance.
  • If instructed to evacuate, proceed carefully to the nearest exit.​​