What is benchmarking?
Benchmarking is a strategic and analytical process of continuously measuring an organization's products, services and practices against a recognized leader in the studied area for the purpose of improving business performance.
Benchmarking and Best Practices
OQM will identify and publish best practices in public and private sector services that are relevant to ORS divisions and branches. We will also identify and publicize ORS "best practices" through our web page. Through sharing with other organizations we will seek to identify and incorporate practices that will contribute to better performance. OQM can also facilitate benchmarking studies for ORS divisions pursuing their goal of providing excellent services to their customers. These studies will be characterized by objective comparisons of performance. In other words, OQM will make sure that the variables under study are comparable in nature and scope
Why should we use benchmarking?
Benchmarking can greatly enhance an organization's performance.
Reasons why organizations benchmark:
What part of my organization should I select for benchmarking?
To identify where in your organization you can start benchmarking:
Types of Benchmarking:
(The Benchmarking web page was adapted from the Department of the Navy Benchmarking Handbook)