DIS is located in Building 31, Room B2B07, on the main NIH campus in Bethesda, Maryland. Our office hours are Monday through Friday from 8:30 a.m. to 5:00 p.m. We are closed on Federal Holidays.
Campus Access: If you do not have a valid NIH ID Badge, you must enter NIH as a visitor through the Gateway Center. Check out the
NIH Visitor Information webpage for more details.
DIS provides services that make it easy to get the immigration information you need. If you cannot find the answers you are looking for on our website, here are other ways to contact us.
Email: Send your question to the DIS Customer Service Team at: DIS@mail.nih.gov. Our goal is to respond to emails within two business days, but no later than five business days.
Phone: For urgent questions, call our office at (301) 496-6166. If our phone officer is unavailable, we will return your call within one business day.
Walk-in Advising Hours: From 1:30 p.m. to 3:30 p.m., Monday through Thursday, an Immigration Specialist is on duty to talk to NIH foreign nationals, administrative staff, and sponsors. This is an easy way to ask quick questions! For example: travel signatures for NIH-sponsored J-1s, travel-related questions, general immigration, or case preparation questions.
Appointments: Call our office at least two business days ahead of time to schedule an appointment. This is the best way to discuss complicated or case-specific questions. Questions that need more than 15 minutes with an Immigration Specialist would ideally be handled with an appointment.
Many of the forms and documents sent to DIS on a regular basis include personally identifiable information (PII), including Change of Address forms, work authorization cards, and Form I-94 records. This kind of information, if intercepted, could be used for malicious or illegal purposes, such as identity theft or fraud. When sending PII, always use a secure method of transfer such as
email encryption, fax, hand delivery, or the Secure Email and File Transfer (SEFT) service.
Please note that the DIS email
(DIS@mail.nih.gov) CANNOT receive encrypted email. If you need to submit a form or document that contains PII, please send it via fax (301-496-0847) or mail, or deliver it in person.
Copy Request Policy: If you need a copy of a document DIS has on file, please email your copy request to:
DIS@mail.nih.gov. Your request will be processed within two weeks and you will be contacted via email when your copy is ready for pick-up at the DIS office.