Sign Language Interpreting Services (i.e., American Sign Language (ASL), Pidgin Signed English (PSE), Computer Accessed Real-time Translation (CART), Oral interpreting, Oral Tactile, Cued Speech are utilized by NIH employees, patients and/or their family members, guests and visitors who are deaf/hard of hearing. These services are available on and off the NIH main campus including Frederick and Baltimore Maryland, Research Triangle, North Carolina and Rocky Mount, Montana.
Services are provided through a performance based contract with Access Interpreting. (AI). The standards of performance are monitored by the Office of Research Services, Division of Amenities and Transportation Services (DATS) Interpreting Services Team.
There is no direct charge to the IC for using the service. It is centrally funded.
Please enter all requests through the AI Portal at http://www.portal.ainterpreting.com
Contact AI at firstname.lastname@example.org to request technical assistance.
As soon as you know you are going to need the service.
If you do not have a confirmed Deaf attendee for an assignment, please select “General Audience” when making the request.
Ongoing requests are made the same way as a regular assignment. However, in the notes portion of the job, please leave instructions about how the assignment should be made for example: “every Tuesday, every Third Thursday, etc.”
You should always receive a confirmation that you will have an interpreter. If for some reason you do not receive one, you can always contact the AI office at www.NIH@ainterpreting.com and ask about the status of your request.
If AI is unable to fill the request, you will be contacted.
Please enter all change requests through the AI Portal at http://www.portal.ainterpreting.com
Go to the specific job in the jobs portal. At the bottom of the job are several action buttons. Click on the orange star. This will bring up a list of options, including “cancel job”. You will be prompted to answer why you want to cancel the job. Detail your reason and click on the “cancel the job” button. An email will be sent to AI alerting them of the cancellation.
It is at the discretion of the requester/POC to dismiss the interpreter if no services are required.
An emergency situation would be to provide interpreting services for occupational medical services (OMS), employee assistance program (EAP), police & ambulance emergencies & doctor & patient meetings, after normal business hours, federal holidays and weekends. The emergency number is 1-571-730-4330.