The NIH Interpreting Services program, in partnership with Access Interpreting, provides sign language interpreting and real-time captioning (CART) services to the Deaf and Hard of Hearing community, including patients and visitors. Services are centrally funded (no cost to consumers) and include: Certified interpreters (basic and scientific), CART, and Video Remote Interpreting (VRI) with mobile accessibility.

NIH Policy: 2206 - Sign Language Interpreter Policy 2204 - NIH Reasonable Accommodation Policy (Section J)

Sign Language Interpreting Services Program

Scheduling Services

New users click on the Access Portal button and follow prompts to create a user account. For technical support or request a login ID, email nih@ainterpreting.com,

Exiting users login to the Access Portal to request a service, check the status, edit, or cancel a service request.

Clinical Center staff use the Access Portal to request services for patients and their families during normal business hours. Patients receive priority scheduling 24/7. For URGENT requests or services after hours, weekends, and holidays, email nih@ainterpreting.com or call 571-730-4330.

Access Portal

Spoken language interpreters (not provided under this contract) are available for patients and their families with limited English proficiency. Contact the CC Social Work Department at 301-496-2792.

Tips for Planning Events

***Requests entered less than 5 days before the event may not be filled***

Confirm attendees requiring interpreting services BEFORE scheduling and remember to cancel requests within 48 hours (2 business days) to avoid billable charges to NIH.

Include the following language in event announcements:

Sign language interpreting services are available upon request. Individuals who need interpreting services and/or other reasonable accommodations to participate in this event should contact NAMEXXX, PHONEXXXX or the Federal Relay Service @ 800-877-8339. Requests should be made five days in advance of the event.

Consumer Guide - May 2018.pdf FAQs _May 2018.pdf